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Who can use Inagene Personalized Insights™?
Which diseases/conditions does the test cover?
My medication is missing. Why is it not there?
What if I do not have access to a computer, can I still use the kit?
When is the best time to do a PGx test?
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Privacy and Security
How is my genetic data protected?
Do I ever have to repeat the Inagene test?
How much is the kit?
Which test should I order?
Can I buy this kit for someone else (e.g. a parent or child)?
Can I buy the kit at a retail outlet?
Do I need a doctor's referral to purchase a kit?
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When will my results be ready?
How do I know if my sample has reached the lab?
I sent in my sample but have not yet heard anything about my results?
What does it mean if my sample is deemed unusable?
Account Set Up
I am having problems registering my account online. What should I do?
Why is it important to share the results with my healthcare professional?
How do I share access to my report with others?
I tested "green" for a medication, but it doesn't seem to work well for me – why might this be?
If a drug is categorized as ‘red' but seems to be working well for me, should it be discontinued?
If a drug is categorized as ‘yellow' but seems to be working well for me, should it be discontinued?
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How long does counselling of patients on results typically take and what is involved?
How do I open a HCP Portal Account?
How is patient privacy assured?
If I'm a Prescriber
How would I get the results if my patient ordered a test themselves or from a pharmacist?
How do I explain to my patient which test will be best for them?
If I'm a Pharmacist
What resources are available for partner pharmacies to promote the pharmacogenetic testing service to clients?
How are results shared between the pharmacist/HCP and the patient?
How are results shared with prescribers?
What if patients or prescribers have questions that I am unable to answer?
Can I offer my patients/clients a discount?
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