Help Portal

Product Information 19

• Who can use Inagene Personalized Insights™?
• Which diseases/conditions does the test cover?
• My medication is missing. Why is it not there?
• What if I do not have access to a computer, can I still use the kit?
• When is the best time to do a PGx test?

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Privacy and Security 3

• How is my genetic data protected?
• What is your privacy policy?
• Do I ever have to repeat the Inagene test?

Purchasing 11

• How much is the kit?
• Which test should I order?
• Can I buy this kit for someone else (e.g. a parent or child)?
• Can I buy the kit at a retail outlet?
• Do I need a doctor's referral to purchase a kit?

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Processing 4

• When will my results be ready?
• How do I know if my sample has reached the lab?
• I sent in my sample but have not yet heard anything about my results?
• What does it mean if my sample is deemed unusable?

Account Set Up 1

• I am having problems registering my account online. What should I do?

Reviewing Report 14

• Why is it important to share the results with my healthcare professional?
• How do I share access to my report with others?
• I tested "green" for a medication, but it doesn't seem to work well for me – why might this be?
• If a drug is categorized as ‘red' but seems to be working well for me, should it be discontinued?
• If a drug is categorized as ‘yellow' but seems to be working well for me, should it be discontinued?

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HCP General 3

• How long does counselling of patients on results typically take and what is involved?
• How do I open a HCP Portal Account?
• How is patient privacy assured?

If I'm a Prescriber 2

• How would I get the results if my patient ordered a test themselves or from a pharmacist?
• How do I explain to my patient which test will be best for them?

If I'm a Pharmacist 7

• What resources are available for partner pharmacies to promote the pharmacogenetic testing service to clients?
• How are results shared between the pharmacist/HCP and the patient?
• How are results shared with prescribers?
• What if patients or prescribers have questions that I am unable to answer?
• Can I offer my patients/clients a discount?

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