Is it possible to get a refund?

Modified on Sun, 17 Apr 2022 at 11:44 PM

Inagene will provide a refund for unused kits purchased through our online store with the following conditions:

We will refund the balance of the total purchase price after subtracting shipping and handling charges. Simply return the unused Cheek Swab Kit along with your original receipt to our office as follows:

Inagene Diagnostics Inc.
802-2345 Yonge St., Toronto ON M4P 2E5
Attention: Customer Service

To receive a refund for an unused kit, you must notify us within thirty (30) days of placing your order on our online store.

We will not issue a refund (i) if you request a refund more than thirty (30) days after the payment; or (ii) if your Cheek Swab Kit was purchased through a channel other than our online store; or (iii) if your Cheek Swab Kit has been used (i.e., swab has been opened).

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